1. Scope
This Privacy Policy explains how Kelowna Webdesign handles personal information collected through this website and related website enquiries.
Kelowna Webdesign is based in British Columbia. Personal information is handled in accordance with applicable Canadian privacy law, including British Columbia's Personal Information Protection Act (PIPA) where it applies.
2. Information collected directly from you
When you use the project enquiry form, the website collects the information you choose to provide, currently including:
- your name
- business name
- email address
- the message and project information you submit
If you continue the conversation by email or another agreed method, additional information you provide may also be retained as part of the enquiry or client relationship.
3. Technical and security information
The website and hosting environment may automatically record limited technical information needed to operate and protect the site, such as IP address, browser or device information, request times, and server log data.
The contact form also uses security measures such as session/CSRF protection, spam controls, and rate limiting. Any necessary session cookie is used for site functionality and security, not behavioural advertising.
4. How information is used
Personal information may be used to:
- respond to your enquiry
- understand and evaluate a possible website project
- communicate about requested services
- operate, secure, troubleshoot, and improve the website
- prevent spam, abuse, or fraudulent use
- maintain appropriate business and legal records where required
5. Messages and email
Website enquiries are stored in the site's private administrative message system. The system may also send email notifications and acknowledgement emails so the enquiry can be handled and answered.
Please do not submit passwords, payment card numbers, government identification numbers, medical information, or other highly sensitive information through the general project enquiry form.
6. Sharing and service providers
Kelowna Webdesign does not sell personal information. Information may be disclosed to service providers only where reasonably necessary to operate the website or business, such as hosting, email, security, or technical service providers.
Information may also be disclosed where required or permitted by law, or where reasonably necessary to protect legal rights, security, or the integrity of the website.
7. Storage and retention
Enquiry information is kept only as long as reasonably necessary for the purpose for which it was collected, for legitimate business records, or as required by law. Information may exist in the website's message system, email systems, routine backups, or related business records during that period.
Service providers may process or store information in Canada or other jurisdictions. Where information is processed outside your province or outside Canada, it may be subject to the laws of that jurisdiction.
8. Security
Reasonable administrative and technical safeguards are used to protect personal information against unauthorized access, use, disclosure, alteration, or loss. No internet or email system can be guaranteed completely secure.
9. Access and correction
Subject to applicable law and permitted exceptions, you may ask about personal information held about you, request access to it, or ask for inaccurate information to be corrected. You may also withdraw consent to certain uses where consent is the legal basis, subject to legal or contractual restrictions.
10. Cookies and tracking
This website does not intentionally use advertising cookies or behavioural advertising trackers. Necessary technical cookies or sessions may be used for security and form operation. If the site's tracking or analytics practices materially change, this policy should be updated accordingly.
11. Third-party websites
This site may link to client websites or other third-party services. Their privacy practices are separate from Kelowna Webdesign and are governed by their own policies.
12. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, or legal requirements. The latest revision date appears at the top of this page.
13. Privacy questions
For privacy questions, access or correction requests, or concerns about how your information is handled, use the contact form on the website.